Refund & Cancellation Policy
Clear rules for cancellations, refunds and device returns.
1. Plan cancellation
You may request cancellation of an active plan at any time. Service will continue until the end of the current billing period unless otherwise agreed.
2. Refund limitations
Monthly subscription charges are non-refundable once a billing cycle has started. Pro-rata refunds may be considered only at Urban Net's discretion for documented service failure.
3. Installation & activation fees
Installation, activation and one-time setup charges (if any) are non-refundable once the connection has been installed at the customer's premises.
4. Router deposit
The refundable router deposit of ₹2,000 will be returned after the device is returned in working condition and pending dues are cleared.
5. Android / IPTV box
The first-time Android / IPTV box (₹2,500) is a chargeable device and is non-refundable except where covered by a complimentary-device promotion.
6. Early cancellation
Early cancellation of long-term or promotional plans may attract device recovery, plan benefit recovery and outstanding-billing charges.
7. Returned devices
Returned routers and boxes must be undamaged, in working condition, and include the original power adapter and accessories where applicable.
8. How to request
To cancel or request a refund, contact info@urbannet.in or message us on WhatsApp at 9833656554. We respond within working hours.
For any questions about this document, write to info@urbannet.in.