Privacy Policy
Your privacy is important to us.
1. Information we collect
We collect contact details (name, mobile, email), service address (building, flat, area), plan preferences and support interactions to provide and improve Urban Net services.
2. How we use information
To set up and operate your connection, send billing and service updates, provide support, and improve service reliability. We do not sell personal information to third parties.
3. Third-party services
OTT, IPTV and payment partners may process limited information necessary to deliver their services. Their use is governed by their own privacy policies.
4. Data retention
We retain information for as long as necessary to provide services and comply with legal obligations. You may request deletion subject to outstanding obligations.
5. Security
We use reasonable technical and operational safeguards to protect personal data. No system is fully secure; please use strong passwords and protect your portal credentials.
6. Your choices
You may request access, correction or deletion of your personal data by writing to info@urbannet.in.
7. Updates
This policy may be updated to reflect changes in our practices or legal requirements.
For any questions about this document, write to info@urbannet.in.